‘Technical issues’ cause flight cancellations through Monday morning at Charlotte airport - http://ezmoneyonlinefromhome.com | how to make money onlineJune 18, 2018 2:48 am
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CHARLOTTE, N.C. – More technical issues are affecting flights at Charlotte Douglas airport.
PSA Airlines, an American Airlines regional carrier, has canceled all flights out of Charlotte for the rest of Sunday evening and will operate on a reduced schedule Monday morning.
Flight officials said the airline is experiencing a “technical issue,” which primarily impacts flights to Charlotte.
Officials said at least 70 flights were canceled Sunday night, and that flights will resume around noon on Monday.
Officials said the issue is not affecting any other regional carriers or mainline flights.
“They canceled the airline. They don’t tell me the ETA or what’s going to happen,” traveler Ruben Broslav said. “They told me they’ll let me know tomorrow morning, but I have to be at work, so now I have to get a flight that’s 500 bucks.”
Channel 9 has learned American Airlines is sending IT workers to Dayton, Ohio to help PSA airlines fix the computer glitch that’s canceled dozens of flights out of Charlotte over the past four days.
The problem is affecting pilot and crew schedules and flight operations, so they are not getting their assignments fast enough.
We checked with the U.S. Department of Transportation and found when something like this happens, passengers aren’t entitled to any kind of compensation.
They may be able to get a refund of their ticket price and fees for a significant delay, but if they miss out on a trip, the airline doesn’t have to pay for that cost.
The American Airlines released this statement: “We understand that these cancellations have been frustrating for our customers and we are doing everything in our power to get things back to normal as quickly as possible. We are rebooking passengers and American’s customer relations department will be reaching out to all affected customers. We encourage all customers flying out tonight or tomorrow to check their flight status on aa.com or the American Airlines app.”
After days of delays caused by a computer glitch, and a shortage of answers, passengers are frustrated.
Three days after a technical issue with an American Airlines regional carrier resulted in the cancellation of more than 100 flights out of Charlotte, flight delays and cancellations continue to disrupt travel plans.
Flight Aware, a website that tracks the status of flights across the country, reported a ground stop for all flights coming into Charlotte twice on Sunday before eventually postponing the rest of the flights.
American Airlines confirmed it was experiencing another technical issue with PSA Airlines, a regional carrier that operates under the American Eagle brand for American Airlines, but had yet to elaborate on what that means.
We first updated WSOC-TV news app users with a notification just after 8:46 p.m. Sunday to let travelers and their families know about the continued technical issues at the airport.
Download the WSOCTV news app for your smartphone and get updates on this developing story as they come in.
Many frustrated passengers at Charlotte Douglas airport told Channel 9 they didn’t know what was happening.
We’re still trying to figure out how many flights have been impacted by the technical issue.
“This is the first time it’s really been delayed this much,” traveler Dave Sier said.
We’ve asked American Airlines repeatedly, over email and over the phone what the issue is, but a spokesman said they are still working to figure it out.
Diana Lynn, who was flying to Asheville, was one of the passengers stranded for hours at the Charlotte airport.
“The first one was canceled. I got my second flight and they weren’t even guaranteeing for sure that I was going to be able to even get on that flight,” Lynn said.
Hundreds of flights were canceled across the country Thursday, and about half of those were in Charlotte because of the technical issue.
“If there’s a technical issue, where’s your Plan B?” Lynn asked. “It would take me less time to drive than wait here in the airport and not knowing if it’s guaranteed that I’m going to get back home.”
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